Vicidial Operations Checklist
Operational checks for Vicidial and VoIP teams covering dialer health, SIP routing, queues, server resources, campaigns, and support readiness.
Daily Signals
Review agent login issues, call drops, carrier errors, queue delays, and campaign behavior.
Check server resource pressure, disk usage, service status, and recent changes.
Track whether issues affect one user, one campaign, one carrier, or the entire dialer.
Routing and Carrier Context
Keep SIP credentials, carrier contacts, trunk details, and route notes current.
Document recent carrier, DID, queue, campaign, or firewall changes.
Separate application behavior from upstream routing or carrier problems.
Support Readiness
Submit timestamps, caller IDs, campaign names, examples, and affected agents with support tickets.
Keep access details and escalation contacts available for urgent troubleshooting.
Review recurring issues for automation, configuration changes, or plan upgrades.